Business Studies

Business Communications

Course Outline
Upon completion of this course you will be able to answer questions and solve problems in business communication. The course covers: effective messages, goodwill, letters, memos, e-mail, research reports and job hunting. Contents of the course are used daily, on the job, by managers, office executives, administrative assistants and secretarial staff. This course consists of 2 parts and each part contains different number of lessons.  

Topics of study covered within this course include the following:

• Introduction to Business Communications
• Adapting Your Message to Your Audience
• Communicating Across Cultures
• Planning, Writing, and Revising 
• Designing Documents, Slides, and Screens
• You-Attitude, Positive Emphasis Reader Benefits
• Formats for Hard-copy Letters and Memos
• E-mail Messages
• Informative and Positive Messages
• Negative Messages
• Persuasive Messages
• Revising Sentences and Paragraphs
• Choosing the Right Word
• Editing for Grammar and Punctuatio
• Working & Writing in Teams
• Planning, Managing & Recording Meetings
• Making Oral Presentations
• Finding, Analyzing & Documenting Information